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ARM/Snapdragon Compatibility Issue

Updated on 06/16/2025

On certain Windows machines using ARM-based processors (such as Snapdragon chips), users may experience missing or non-functional statistics columns in FastTrack for Windows — including Standard Deviation, Sharpe Ratio, and Beta.

Background

FastTrack was originally built for x86 (Intel/AMD) processor architectures. On ARM-based Windows laptops, the operating system uses emulation to run traditional desktop apps. However, some legacy components in FastTrack may not behave correctly under this emulation layer.

These architectural differences can silently break parts of the software — most notably statistical calculations in FT4Web.

Observed Symptoms

  • Standard Deviation, Sharpe Ratio, or Beta columns appear blank or contain incorrect data
  • Only occurs on ARM-based Windows machines (e.g., Surface Pro X, Snapdragon laptops)

Workaround: Use Safe Emulation Mode

One user successfully resolved the issue by manually setting FastTrack to run in a safer emulation mode. This approach forces compatibility and restores normal function.

  1. Right-click the FastTrack shortcut icon on your desktop
  2. Select Properties
  3. Go to the Compatibility tab
  4. Click Change emulation settings
  5. Select Safe emulation from the dropdown menu
  6. Click OK and restart FastTrack

This workaround may not be officially supported by Microsoft, but it has proven effective in restoring statistical functionality in FT4Web for ARM-based users.

Thanks to Randy for providing this fix to the community. If this solution helps you, let our support team know so we can improve documentation for others.

Still having trouble? Call our support team at 866-295-0166 x2 or email data@fasttrack.net.